Our Family Doctor in the Gold Coast | Burleigh Waters Welcomes You!
Bulk Billing Medical Centre Gold Coast | burleigh waters
Treetops General Practice is a bulk billing medical centre in the heart of Burleigh Waters on the Gold Coast. Our four highly qualified GPs provide friendly, thorough and advanced medical care to all our patients. With years of experience in the broad range of health problems affecting all age groups, you will appreciate the care and attention you receive from the doctors here at Treetops. For your convenience, we also have two nurses, and allied health practitioners Wade Instone, Podiatrist, Cherie Hugo, Dietitian and Tanya Dooney, Psychologist working within the medical centre.
Consultation is by appointment, except in urgent cases, and we look forward to welcoming you to our Burleigh Waters general practice.
Please make sure that you notify the practice of any changes to your address or contact details. Reception are happy to assist you.
At Treetops General Practice our misson is:-
- To aspire to excellence that comes from doing more than expected.
- Maintain the highest standards and looking after the small details
- Ensure our patients feel comfortable knowing we care for them first
- Doing our very best with enthusiasm and honesty
- To uphold your privacy and keep our patients' health records safe and confidential
In response to your patient feedback received from our comprehensive survey conducted earlier this year we have highlighted 3 key areas of improvement and now have ongoing practice systems in place to address these issues:
1. Arrange home visits when you need them
All our doctors make visits to our regular patients when it is safe and reasonable to do so. These may be visits to patients in their homes or to residential care facilities, during or after practice hours where the patient is acutely ill, immobile and elderly, or has no means of transport. Visits are usually offered at lunch times or after hours and are arranged at the discretion of your treating doctor usually to patients living within a 5 kilometre distance of the practice. If the patient is located too far away for a home visit, the practice will ensure there is an alternative system of care accessible to them.
2. Arrange care outside the practice's normal opening hours:
Our practice is registered with the National Home Doctor Service which is accredited by GPA as a medical deputising service in accordance with the RACGP standards. They offer a range of services that includes home visiting doctors weeknights, weekends and public holidays. Call 13SICK(7425).
3. Speak to your doctor on the phone when necessary
Our doctors do not take phone calls from patients during consultations. All messages will be directed via Reception who will pass them onto your doctor at a convenient time. All our staff are trained to identify urgent medical situations and during busy times you will be asked if your call is urgent before placing you on hold. To further address this issue we may transfer your calls to our dedicated nursing staff who will triage your concern appropriately.
Where are we?
Shop 2/7 Classic Way,
Gold Coast, Queensland 4220
CALL: 07 5593 7955 - ALL HOURS
Parking: Plenty of parking available including disabled around Treetops Plaza.